Terms & Conditions

THE FINE PRINT – Outlined clearly for you

MAKING A PRODUCT  OR EXPERIENCE PURCHASE:

Buying your bottle of The Spirit of Wales is easy. All you have to do is browse our shop, add our Steeltown and Dragon’s Breath products you wish to buy to your shopping basket. Once you have completed your selection, click on the ‘check out’ button. It will redirect you to a form to get some of your details required to complete the order.

Once you receive a confirmation order, it means our dragons have received it and will send you an invoice. We accept all major credit cards, including MasterCard, Visa Debit and Visa Credit. Unfortunately, we do not accept payment by AMEX or able to offer credit.

Within the UK, the law requires age verification for the sale of alcoholic beverages. We use a ‘Challenge 25’ policy and verification software to ensure we are not selling to anyone under 18 years of age. By ordering, you agree to our online checking of information already in the public domain. If we cannot verify your age, we will contact you directly to ask for proof of age, including a copy of your passport or driving licence.

During this time, no contract exists for us, protecting all parties from mistakes in pricing. For example, inadvertently making an error or can no longer provide you with a particular product at the time.

SHIPPING AND HANDLING:

Courier Services: We use Royal Mail for our shipping within the UK. Unfortunately, we do not deliver to the Isle of Man, The Channel Islands, the Scottish Islands, or Ireland. 

When using our courier, your Spirit of Wales products will require you to sign for your package. Please ensure someone is at the location for your address provided during the day or leave a note in the dispatch details during your online order of where the courier can safely deliver to you. For example, “Leave on the porch” or “Leave behind the plant to the left of the door”. If you do not provide delivery instructions; Royal Mail will leave a card for you to collect or reschedule the delivery.

Currently, we only supply our Steeltown and Dragon’s Breath products within the UK soon we will share the Spirit of Wales with the world.

• Postage: 

If you would like your package posted to you, the cost is £5.00 per order, including VAT. We do not charge for postage and packing for orders of £50 and over.

• Click and Collect: 

If you are in the area, you can order your Spirit of Wales products online and collect them at our distillery. Once your order is ready for collection, we will let you know. 

DELIVERY SCHEDULE:

If your products are in stock, we will dispatch them within two working days of receipt of your order. If not, we will contact you within two working days to let you know when they will be available. This applies to our make your own gin virtual experience and click-and-collect too.

MAKING AN EXPERIENCE PURCHASE:

Buying your The Spirit of Wales Distillery experience is easy. All you have to do is browse our shop for your choice of experiences which include a Spirit of Wales Distillery tour, a Spirit of Wales Distillery Tasting, a Spirit of Wales Cocktail Masterclass or Spirit of Wales, make your own gin or rum experience within our distillery or make your own creation here.

Once you have completed your selection, click on the ‘check out’ button. It will redirect you to a form to get some of your details required to complete the order. Once your order is confirmed, you will receive your tickets for your booked experience along with the dates you have selected. Please note that bookings are only valid once confirmed by our events team if using a gift voucher or coupon code. If you have any questions please contact us on hello@spiritofwales.com 

From time to time we may need to cancel or postpone events, in such cases someone from our team will get in touch via email or phone you with the details used when booking. If you cannot make the selected date booked, please get in touch with us 7 days prior to your booking to avoid a surcharge. Booking are only valid once on our calendar with a confirmed date. 

Within the UK, the law requires age verification for the consumption of alcoholic beverages. We use a ‘Challenge 25’ policy and verification software to ensure we are not selling to anyone under 18 years of age. By booking an experience you agree to our online checking of information already in the public domain. If we cannot verify your age, we will contact you directly to ask for proof of age, including a copy of your passport or driving licence.

During this time, no contract exists for us, protecting all parties from mistakes in pricing. For example, inadvertently making an error or can no longer provide you with a particular product at the time.

TAX CHARGES:

ALL orders are subject to 20% VAT.

CREDIT CARD SECURITY:

Our online shop provides security for your credit card using 128-bit encryption and decrypted once they reach our computer. We do not hold information as clear text on any website.

GUARANTEE:

We know you will enjoy our Steeltown and Dragon’s Breath spirits. If our products do not satisfy you, please let us know. Or if you have any comments or suggestions for new flavours or our distillery experiences, we would like to hear from you.

PRIVACY POLICY:

Our Privacy Policy is available here to DEVELOP THIS.

RETURNS POLICY:

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your rights to return goods are protected https://www.gov.uk/unfair-terms-in-sales-contracts/unfair-consumer-contracts

PROMOTIONAL TERMS AND CONDITIONS:

Please see our T’s & C’s PAGE for full details of competition/promotion terms and conditions.